Return Window:
Our refund and return policy lasts 30 days from the date of purchase. Unfortunately, we cannot offer a full refund or exchange after 30 days.
Eligibility for Return:
- Items must be unused, in original condition, and original packaging.
- Proof of purchase (receipt/invoice) is required.
Non-Returnable Items:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary items
- Hazardous materials
- Downloadable software or digital products
- Gift cards
- Health and personal care items
Partial Refunds (if applicable):
- Opened media (CDs, DVDs, etc.)
- Items not in original condition or damaged not due to our error
- Items returned after 30 days
Refunds Process:
Once your return is received and inspected, you’ll be notified via email whether it has been approved or rejected. If approved, the refund will be processed using your original payment method.
Late or Missing Refunds:
- First, check your bank account
- Then contact your credit card company
- If still unresolved, contact us at [insert email address]
Sale Items:
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges:
Defective or damaged items may be exchanged for the same product. Please email us at [insert email] to arrange an exchange.
Gift Returns:
If marked as a gift, you’ll receive a gift credit. If not, the gift giver will receive a refund.
Return Shipping:
You are responsible for return shipping costs. For expensive items, we recommend using a trackable service or shipping insurance.
Return Address:
[Insert your physical return address here]